Ticket Exchange
Exchanges are free for Friends and Partners of $125
and above and for Full and Mini Subscribers. For single-performance
purchases, there is a $3.50-per-ticket handling charge. Please read
carefully the instructions and restrictions below.
Tickets must be returned in time!
• For performances on Tuesday through Friday, the tickets to be exchanged or donated must
be received by the Stanford Ticket Office no later than 5:00 pm the day before the performance.
For example, tickets to a Friday performance must be received by 5:00 pm Thursday.
• For performances on Saturday, Sunday, or Monday, tickets must be received by the
Stanford Ticket Office no later than 5:00 pm Friday.
• All ticket exchanges must be for another performance during
the current season (October 9, 2007, to April 26, 2008) that is not
sold out.
• Ticket exchanges will not be accepted after the deadlines listed above or at the venue
ticket window. We cannot exchange or accept as a donation tickets for past or missed performances.
Exchange by mail
• Mail the tickets with a note indicating your first and second choice of a new performance to:
Stanford Lively Arts
537 Lomita Mall, MC 2250
Stanford, CA 94305-2250
• If the ticket price of the new performance is higher than your original choice, make sure
your note also includes a credit card number and expiration date.
• You should allow at least ten business days for the mailed tickets to reach the Stanford
Ticket Office. Please note that the Stanford Ticket Office cannot be responsible for the timeliness
of delivery by the postal service.
Exchange by fax
• Void the tickets as follows: with a pen or dark marker write “VOID” in large
letters across the front of each ticket. Cut each ticket in half. Make a photocopy or securely
tape the destroyed ticket halves to a piece of paper.
• Fax the destroyed ticket(s) with a note indicating your first
and second choice of a new performance to the Stanford Ticket Office
at 650-725-6230.
• If the ticket price of the new performance is higher than your original choice, make sure
your note also includes a credit card number and expiration date.
Exchange in person
• The Stanford Ticket Office is located on the ground floor of Tresidder Memorial Union on
the Stanford University campus. Exchanges can be made during normal business hours: Monday–Friday, 10:00 am–5:00 pm; Saturday, noon–4:00 pm.
Receiving your new tickets
• For exchanges received by mail or fax within 10 business days of the new performance, the new tickets will be
held for pickup on the new performance date at the will-call window of the new performance. All
others will be mailed.
• If there are any problems fulfilling your request, the Stanford Ticket Office will contact
you within three business days of receiving your mail or fax.
• Tickets for the new performance will be based on availability at the time the exchange
request is received by the Stanford Ticket Office. Tickets cannot be held by phone or email.
• If ticket exchanges are for a lower-priced ticket, the difference in price becomes a
tax-deductible donation to Stanford Lively Arts.
PLEASE NOTE:
• Tickets are not refundable.
• Tickets cannot be exchanged by phone or by email.
• Should you wish to donate
your tickets rather than exchange them, please note the procedures
for ticket donations.
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