How does the online order process work? Am I guaranteed
my tickets?
In what priority are seats assigned?
Are discounts available on tickets?
How does notification for last-minute tickets work? Am I guaranteed
seats?
What if I have special needs, such as accessibility?
What is the policy regarding children?
How much are the handling charges on my order?
When and where will I receive my tickets?
What if I haven’t received my tickets?
How do I get to the performance?
When should I arrive?
What if I’m late to a performance?
What if I can’t make it to the performance?
How do I contact the Stanford Ticket Office?
If you can’t find the answer to your question below, please send an email to livelyarts@stanford.edu or contact the Stanford Ticket Office at 650-725-ARTS (2787).
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How does the online order process work? Am I guaranteed my tickets?
Because we are committed to providing exceptional customer care, all orders are processed by hand rather than electronically, so tickets are not guaranteed immediately. This procedure enables us to contact you directly if there are any questions or problems and better ensures that we fulfill your specific order to your satisfaction.
We strive to keep you informed of your order’s status in the following manner. First, you will receive confirmation that your order has been sent to the Stanford Ticket Office when you complete the online order process. You will then receive (within three business days) a separate email confirming that the order has been personally received and is being processed by the Stanford Ticket Office.
Friend, Partner and Subscriber tickets are mailed the week of August 28. For tickets to the July 3rd celebration, your tickets are mailed to you (or placed at will call) within three business days of receipt of your order by the Stanford Ticket Office. After single-performance tickets go on sale August 28, your tickets are mailed to you (or placed at will call), or a Stanford Ticket Office representative contacts you directly. It is only when your tickets are printed that your credit card is charged.
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In what priority are seats assigned?
For season orders:
• Renewing and new Friends and Partners (orders that include donations of $125 and above), based on level of giving and then by date received. Special conditions apply for single Select Performance purchases (see below).* Order is due by July 21.
• Renewing and new Full Subscribers (orders of six or more performances), based on date received. Order is due by July 18.
• Renewing and new Mini Subscribers (orders of three to five performances), based on date received. Order is due by August 4.
For all other orders:
Tickets for single performances go on sale August 28. All orders (including season orders received after the due dates listed above) are assigned seats after August 29 on a first-come, first-served basis.
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Are discounts available on tickets?
Discounts are available for:
• Full Subscribers (six or more
performances)—Save 10%
• Stanford Students—Save 50%
(limit two per performance per ID)
• Stanford Student
Subscribers (six or more performances)—Save an additional 10%
(limit two per ID)
• Non-Stanford Students (16 and
older)—Save $3.00 (limit one per ID)
• Youth (15 and
under)—Save 50%
• Stanford Faculty/Staff—Save 10% (limit two per performance
per household, ID required)
• Groups (10 or
more)—Save 15%
Restrictions apply. Learn more about discounted tickets.»
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How does notification for last-minute tickets work? Am I guaranteed seats?
As a courtesy to our customers, you can sign up online to be notified via email for last-minute tickets to specific sold-out events. Should tickets become available within a few days of the event, a one-time email will be sent to the address provided.
Because this is a notification only, you are not guaranteed seats. Tickets must be ordered by calling the Stanford Ticket Office at 650-725-2787 during normal business hours. All tickets are sold on a first-come, first-served basis.
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What if I have special needs, such as accessibility?
For special needs, please make prior arrangements by contacting the Lively Arts administrative office at 650-723-2551, Monday–Friday, 8:00 am to 5:00 pm, or send email to livelyarts@stanford.edu.
Wheelchair seating is available in all Lively Arts venues. Please be sure to mention your needs when purchasing tickets so that the Stanford Ticket Office can reserve a location.
For performances at Memorial Auditorium, patrons with disabilities may be dropped off in front of the venue with prior notice given to the Lively Arts administrative office.
Assisted-listening devices are available for amplified performances with 72 hours’ notice given to the Lively Arts administrative office.
Sign language interpreting is available for Lively Arts performances with five business days’ notice given to the Lively Arts administrative office.
Large-print programs are available with 72 hours notice given to the Lively Arts administrative office.
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What is the policy regarding children?
Stanford Lively Arts is committed to providing quality cultural experiences for audience members of all ages, although some performances may not be suitable for young children. Regardless of age, all children must have a ticket. We ask that children attending Lively Arts performances sit quietly throughout the entire performance. Please inform the Stanford Ticket Office personnel if you will be attending with a child so that they may assist you in making the best seating selection.
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How much are the handling charges on my order?
All subscription orders (three or more performances) are subject to a $7.50-per-order handling charge. Single-performance and all phone orders are subject to a $3.00 per ticket handling charge. After single performance tickets go on sale on August 29, there will be no handling fees for tickets ordered in person at the Stanford Ticket Office; subscription and single-performance orders placed by mail, by fax, by phone, or online will still be subject to handling charges.
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When and where will I receive my tickets?
Tickets to the July 3rd Celebration will be mailed within three business days of receipt by the Stanford Ticket Office. Partner and subscriber tickets will be mailed the week of August 28. Orders placed after August 28 will be mailed within three business days of receipt by the Stanford Ticket Office. If your order is received seven days or fewer prior to the performance, your tickets will be held at the venue’s will-call window on the performance date.
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What if I haven’t received my tickets?
Partner and subscriber tickets will be mailed the week of August 28. After the week of August 28, if you do not receive your tickets within 10 business days of placing your order, please call 650-725-ARTS (2787) or send an email to ticketorders@stanford.edu.
For the July 3rd Celebration, tickets will be mailed within three business days of receipt of your order by the Stanford Ticket Office. If you do not receive your tickets within 10 business days of placing your order, please call 650-725-ARTS (2787) or send an email to ticketorders@stanford.edu.
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How do I get to the performance?
All Lively Arts performances are presented in distinct venues on the Stanford University campus. Stanford University is located in Palo Alto, about 30 miles south of San Francisco and about 20 miles north of San Jose between the Bayshore Freeway (101) and the Junipero Serra Freeway (280). To get to campus, from 101 use the Embarcadero Road exit and follow the signs to Stanford; from 280, take the Sandhill or Page Mill Road exits. map»
Parking on the Stanford campus is FREE in metered and lettered parking zones on weekdays after 4:00 pm and on weekends at all times.
Restrictions concerning parking for the disabled, service vehicles, and loading zones are enforced at all times. For directions and parking for a specific performance venue, please select the appropriate venue:
• Dinkelspiel Auditorium
• Frost Amphitheater
• Memorial Auditorium
• Memorial Church
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When should I arrive?
We recommend you arrive on campus at least 30 minutes prior to the start of the performance to provide yourself with ample time to find parking and take your seat.
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What if I’m late to a performance?
All events start promptly at the time indicated on the ticket. Latecomers will not be seated until intermission or a suitable interval in the program as designated by the artist(s). We recommend that you arrive at least 30 minutes prior to performances to find parking and to take your seat before the curtain rises.
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What if I can’t make it to the performance?
Exchanges are free for Friends or Partners of $125 and above and for Full and Mini Subscribers. For single-performance purchases, exchanges may be made for a $3.50 handling charge per ticket. Please note that deadlines and restrictions apply. Learn more about exchanging tickets.»
Ticket donations are gratefully accepted for upcoming performances when received by the Stanford Ticket Office by 5:00 pm on the last working day prior to a performance. All donated tickets are tax deductible for their full face value. Learn more about donating your tickets.»
Due to the nature of the performing arts, programs are subject to change without notice. Tickets are nonrefundable, except in cases of cancelled events.
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How do I contact the Stanford Ticket Office?
The Stanford Ticket Office is located on the ground floor of Tresidder Memorial Union on the Stanford University campus. map»
Hours: Monday–Friday, 10:00 am–5:00 pm
Saturday,
noon–4:00 pm
Phone: 650-725-ARTS (2787)
Fax: 650-725-6230
Email: ticketorders@stanford.edu
Mailing Address:
Stanford Lively Arts
537 Lomita Mall, MC 2250
Stanford, CA 94305-2250